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If Norton Internet Security is preventing you completing exercises

We have discovered that certain firewall and security software will sometimes misidentify the completion of our revision exercises as an attempt to open a pop-up window, so the software will block the clicking of buttons to complete an exercise. The most common software to cause this problem is Norton Internet Security. Listed below are the steps required to configure NIS so that it no longer interferes with your progress through the site. Directions are provided for NIS 2004, 2005/06 and for NIS 2007 - please check which version you are using before continuing



Norton Internet Security 2007 with Add-On Pack

1. Open the Norton Internet Security control panel through your Start menu.

2. Click on the Norton Internet Security Add-on tab indicated.

3. Under the 'Settings' heading click on 'Pop-up Blocking'.

4. The following options will display, click on the 'Configure' button.

5. Remove the tick from 'Turn on Pop-up Window Blocking' and then click on 'OK'.

6. You should now be able to successfully complete the exercises.



Norton Internet Security 2005/06

1. Open the SAM Learning home page in Internet Explorer.

2. Click on the Norton Internet Security Web Assistant globe icon on the toolbar at the top right. If you are unable to see the icon, click on the 'View' menu at the top of the browser, select 'Toolbars' and click on Norton - you should now be able to see and click on the Norton Icon.

3. Click on 'Block popups on this site' to uncheck the option.

4. You should now be able to successfully complete the exercise.



Norton Internet Security 2004

1. Open Norton Internet Security by clicking on the icon in your System Tray (at the bottom right of the screen, next to the time).

2. On the left hand side make sure ‘Status & Settings’ is selected and click on ‘Ad Blocking’.

3. On the right hand side click on the ‘Turn Off’ button to disable Ad Blocking.

4. If you now restart your browser you should have no further problems completing the revision exercises.